Lake Success, NY—Canon USA added a third service support center at its Canon Virginia Incorporated (CVI) facility in Newport News, Virginia, to support the Canon Professional Services (CPS) program. In April, Canon extended CPS membership to qualifying videographers, cinematographers and filmmakers, and their overwhelming response prompted the need for a third CPS support center.
The expansion of the CPS program is designed to extend Canon’s support assistance to these professionals with “fast service, equipment evaluation loans and a range of other benefits.” The new service location is a Canon-owned facility with Canon-certified service technicians based here in the U.S.
Along with enhancing service, Canon will extend the CPS hotline service to provide 24-hour, seven-day-a-week technical support to all CPS members. A separate international customer support number will also be made available to U.S.-based professionals traveling and working abroad. Also, Canon is now offering its Professional Rush Repair service with expedited two-day and three-day turnaround for eligible video equipment.
“This marks the most extensive and comprehensive level of service and support Canon USA has been able to provide to our professional customers to date. We take great pride in providing top-notch service and support to all of our customers through our 100 percent U.S.-based customer service and support facilities, and we are proud to extend that service around the clock to our pros in the field,” said Yuichi Ishizuka, executive vice president and general manager, Consumer Imaging, Canon USA.
The technical support hotline’s 24/7 support now extends to all tiers of CPS memberships. The hotline will answer all CPS membership questions and provide real-time technical product support and updates on repair status. The technical support hotline number for CPS members is available on the
CPS website.
The new Virginia center will share repair services with the other two CPS facilities to provide better service for CPS members. Current CPS members located in a geographic region supported by the new facility will receive a packet in the coming weeks that includes Professional Rush Repair shipping labels with the address for the new service facility.
For a comprehensive list of all eligible pro DSLR and video equipment, and for CPS qualification requirements and benefits for silver, gold and platinum level memberships, log on to
usa.canon.com/cps.
Print | posted @ Tuesday, July 06, 2010 3:09 PM